Delivery Information

How Our Delivery Works

Fiksora partners with Aramex, DHL Express, FedEx Priority and EMS to deliver your orders safely and on schedule. All parcels include tracking and require a signature on delivery (or OTP where applicable).

Order Processing & Dispatch Time

• In-stock items: Ship within 24 h (Mon – Sat)
• Custom / pre-order items: 3-5 business-day handling
• Orders placed after 14:00 GMT+3 or on public holidays ship the next business day

Estimated Delivery Windows*

Destination	Carrier	Delivery time
Saudi Arabia	Aramex	1 – 3 business days
GCC (UAE, Kuwait, Qatar, Bahrain, Oman)	DHL Express	3 – 5 business days
USA & Europe	FedEx Priority	5 – 8 business days
Rest of world	EMS / Postal Express	7 – 15 business days

*Delivery estimates exclude customs delays and remote-area extensions.

Tracking Your Parcel

A tracking link is emailed automatically once your order leaves our warehouse. You can also log into My Account → Orders to view live status. Tracking may take up to 24 h to populate after label creation.

Delivery Attempts & Failed Delivery

• Carriers make up to two delivery attempts. If both fail, the parcel is held at the local depot for 5 days.
• If uncollected, it returns to Fiksora and we issue a refund minus the original shipping fee.
• Please use a daytime address where someone can sign or leave clear gate instructions during checkout.

PO Boxes & APO/FPO Addresses

We can ship to PO boxes inside Saudi Arabia via Aramex. International PO boxes and military (APO/FPO) addresses are not supported due to carrier restrictions.

Customs, Duties & Taxes

EU & UK orders ship on a DDP (Duties Paid) basis—no additional fees on arrival. All other regions ship DAP (Delivered at Place); your local customs office may contact you for import charges.

Damaged or Missing Parcels

• If the package arrives damaged, note it with the courier and photograph the exterior before opening.
• Report lost or damaged items to support@fiksora.com within 48 h so we can file a carrier claim.

Need Help?

Our logistics team is available Monday – Saturday, 09:00 – 18:00 (GMT+3).
Email: support@fiksora.com · WhatsApp: +966 56 220 6870