At Fiksora, we are committed to delivering your order as quickly and safely as possible, no matter where you are in the world. Our policies are designed to be transparent, fair, and compliant with international standards.
Shipping Policy
Shipping Methods
We offer two convenient shipping options to meet your needs:
Express Shipping
via DHL Express
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Delivery Time: 3–7 business days (depending on your location)
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Coverage: Available worldwide to most countries
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Tracking: Tracking number sent within 1–3 business days after processing
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Reliability: 99% on-time delivery with premium service
Standard Shipping
via CJ Dropshipping
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Delivery Time: 10–25 business days (depending on your location)
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Coverage: Worldwide service to over 200 countries
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Tracking: Tracking details provided once package is dispatched
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Economical: Most affordable international shipping option
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Note: During peak seasons or high-demand periods, processing may take an extra 1–2 days. Orders placed on weekends or public holidays will be processed on the next working day.
Customs & Import Duties
International shipments may be subject to customs fees, import duties, and taxes in the destination country. These charges:
- Are the responsibility of the customer
- Vary by country and product value
- Are determined by your local customs office
Recommendation: Check with your local customs office before placing your order to estimate potential additional costs.
Refund & Return Policy
Returns
We want you to be completely satisfied with your purchase. Our return policy:
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Timeframe: 14 days from delivery date for most products
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Condition: Items must be in original, unused condition with all tags and packaging intact
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Process: Contact our support team at returns@fiksora.com with your order number and reason for return
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EU Customers: 14-day return window as required by EU consumer protection laws
Refunds
Our refund process is simple and transparent:
- Inspection upon receipt of returned items
- Notification of refund status within 3 business days
- Approved refunds issued to original payment method within 5–10 business days
- Shipping fees non-refundable except in cases of our error
Important: Refund processing times may vary depending on your financial institution. Contact us if refund doesn't appear after 10 business days.
Exchanges
We happily replace items when:
- Items are defective or damaged
- Wrong item was sent
- Incorrect size was shipped (size availability permitting)
Timeframe: Contact us within 7 days of receiving your order to arrange an exchange.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Intimate apparel and swimwear
- Cosmetics and personal care items
- Perishable goods
- Personalized or custom-made products
- Items without original packaging
Order Tracking
Track your order anytime using the tracking link sent to your email. For additional assistance:
- Check your order status in your Fiksora account
- Contact our support team with your order number
- Use carrier websites (DHL or CJ Dropshipping) with your tracking number
Note: Tracking information may take 24-48 hours to update after shipment.
