We offer two shipping methods:

Express Shipping (via DHL Express): 3–7 business days.
Standard Shipping (via CJ Dropshipping): 10–25 business days, depending on location.

Tracking information will be emailed to you once your order is dispatched. Delivery times are estimates and may be affected by customs processing in your country.

Once your order is shipped, you will receive an email with a tracking number and link. You can track your order at any time using this link.

Alternatively, you can log into your Fiksora account to view all your orders and their tracking information. If you encounter any issues with tracking, please contact our support team.

Currently, we accept payments via PayPal — a secure and globally recognized payment platform. Soon, we will also add major credit and debit card payment options including Visa, Mastercard, and American Express.

We're continuously working to expand our payment options to provide you with more flexibility and convenience.

Absolutely. Your security is our top priority:

• All transactions are encrypted using 256-bit SSL technology
• We do not store your payment details on our servers
• All payments are processed through secure gateways like PayPal
• Regular security audits and fraud monitoring

You can shop with confidence knowing your financial information is protected.

Yes, we accept returns within 14 days of delivery for most products. To be eligible for a return:

• Items must be in unused condition with original packaging
• Tags must be still attached
• Proof of purchase is required

Please contact us at returns@fiksora.com to start a return. We'll provide you with a return authorization and instructions.

Our refund process is simple:

1. Return your item following our return instructions
2. Once we receive and inspect your returned item (typically within 3-5 business days)
3. We'll process your refund within 5–10 business days
4. The refund will be issued to your original payment method

You'll receive email notifications at each step of the process.

No, you can checkout as a guest. However, creating an account offers several benefits:

• Track your orders in real-time
• Save shipping and billing details for faster checkout
• View your order history
• Receive exclusive offers and promotions
• Create a wishlist of favorite items

Creating an account only takes a minute and enhances your shopping experience.

We offer multiple ways to reach our support team:

Email: support@fiksora.com
Phone: +256 755 989 008 (Mon-Fri, 8AM-6PM GMT)
Live Chat: Available on our website during business hours

We aim to respond to all queries within 24 hours. For faster service, please include your order number in your inquiry.