Hassle-free returns and exchanges for your peace of mind
At Fiksora, we stand behind the quality of our products. If you're not completely satisfied with your purchase, our 30-day hassle-free return policy ensures you can shop with confidence.
We offer a full refund or exchange for most items within 30 days of delivery. Some exclusions apply (see below).
Returning an item is simple. Just follow these steps:
Log in to your Fiksora account and go to "My Orders" to initiate a return request. Alternatively, contact our support team at returns@fiksora.com with your order number.
We'll email you a Return Authorization (RA) number and shipping instructions within 24 hours. Do not ship without an RA number.
Securely pack the item in its original packaging with all accessories. Include the completed return form (emailed with your RA number).
Ship your return using the carrier specified in your instructions. For your protection, we recommend using a trackable shipping service.
Once we receive and inspect your return, we'll process your refund within 3 business days. Refunds are issued to your original payment method.
To be eligible for a return, your item must meet the following conditions:
Item must be returned within 30 days of delivery date. Postmark date determines eligibility.
Original packaging must be intact with all tags attached. Items must be in new, unused condition.
Include your order number or packing slip. Returns without proof of purchase may be denied.
Personalized items, intimate apparel, software, and perishables cannot be returned.
Refunds are issued to the original payment method:
Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility unless the return is due to our error or defective product.
We're happy to exchange items for a different size or color if available:
Once we receive your return package, we typically process returns within 3 business days. Refunds may take 3-10 business days to appear in your account, depending on your payment method and financial institution.
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product). For international returns, we recommend using a trackable shipping method and keeping your receipt until your refund is processed.
If you receive a damaged or defective item, please contact us immediately at support@fiksora.com with photos of the damage. We will send a prepaid return label and either replace the item or issue a full refund, including original shipping costs.
Yes, our 30-day return policy applies to international orders. However, you are responsible for all return shipping costs and any customs duties or taxes incurred. We recommend using a trackable international shipping service and declaring the package as "Returned Goods" to avoid additional customs fees.